Shipping policy

Shipping Policy

At Gentle Radiance, we carefully prepare every order so your beauty essentials can make their way to you safely.

Processing Time
Orders are typically processed within 1–3 business days after your order is placed.

Estimated Delivery Time
Once your order has been processed, delivery typically takes 5–9 business days, depending on your location and the shipping method available.

Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances outside our control.

Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email containing your tracking information when tracking is available. Please allow a few days for tracking information to update.

Incorrect Shipping Information
Please make sure your shipping details are correct before completing your purchase. We cannot guarantee changes can be made once an order has been processed.

Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at support@gentleradiance.co.za and we'll be happy to help you locate your order.